The Cove Business Standards Discussion Forums More Free Files Forum Discussion Thread Post Attachments Listing Cove Discussion Forums Main Page
UL - Underwriters Laboratories - Health Sciences
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > Manufacturing, Service, and Business Systems Processes > Human Factors and Ergonomics in Engineering
Forum Username

Elsmar Cove Forum Visitor Notice(s)

Wooden Line

What to do when Employees are not following Instructions - Page 8


Elsmar XML RSS Feed
Elsmar Cove Forum RSS Feed

Monitor the Elsmar Forum
Sponsor Links




Courtesy Quick Links


Links that Cove visitors will find useful in your quest for knowledge:

International Standards Bodies - World Wide Standards Bodies

ASQ - American Society for Quality

International Standards Organization - ISO Standards and Information

Howard's
International Quality Services


Marcelo Antunes'
SQR Consulting, and
Medical Devices Expert Forum


Bob Doering
Bob Doering's Blogs and,
Correct SPC - Precision Machining


Ajit Basrur
Claritas Consulting, LLC


NIST's Engineering Statistics Handbook

IRCA - International Register of Certified Auditors

SAE - Society of Automotive Engineers

Quality Digest

IEST - Institute of Environmental Sciences and Technology


Some Related Topic Tags (Not all threads are Tagged)
employee error, employees (general), instructions (general), procedures (general), responsibilities
Reply
 
Thread Tools Search this Thread Rating: Thread Rating: 1 votes, 5.00 average. Display Modes
  Post Number #57  
Old 24th October 2016, 09:53 PM
Julie O

 
 
Total Posts: 221
Re: What to do when Employees are not following instructions

Quote:
In Reply to Parent Post by Ninja View Post

Management hires a Quality Manager to...well...Manage Quality stuff, right?
Happily in medical devices, the position is Quality System Manager, which I think helps to reduce some confusion about the role. They manage the system by which their company manages quality, they are not responsible for managing quality itself.
Thanks to Julie O for your informative Post and/or Attachment!

Sponsored Links
  Post Number #58  
Old 25th October 2016, 08:20 AM
Ninja's Avatar
Ninja

 
 
Total Posts: 751
Re: What to do when Employees are not following instructions

Quote:
In Reply to Parent Post by Julie O View Post

Happily in medical devices, the position is Quality System Manager, which I think helps to reduce some confusion about the role. They manage the system by which their company manages quality, they are not responsible for managing quality itself.
LOL, how dare you use proper terminology to accurately communicate a thought!

Well done.
Sponsored Links

  Post Number #59  
Old 21st December 2016, 01:05 PM
maria1

 
 
Total Posts: 3
Re: What to do when Employees are not following Instructions

When documenting processes, it's best to pretend not to know what the process will be, ask the employees doing the job to help you document the process that will result in positive output, this then supplies both ownership from the employees doing the job and a documented process for you. There is no sense setting up a challenge that will result in both parties getting frustrated and the end result will be failure.
Thank You to maria1 for your informative Post and/or Attachment!
  Post Number #60  
Old 21st December 2016, 01:21 PM
John Broomfield's Avatar
John Broomfield

 
 
Total Posts: 2,458
Lightbulb Re: What to do when Employees are not following Instructions

Quote:
In Reply to Parent Post by maria1 View Post

When documenting processes, it's best to pretend not to know what the process will be, ask the employees doing the job to help you document the process that will result in positive output, this then supplies both ownership from the employees doing the job and a documented process for you. There is no sense setting up a challenge that will result in both parties getting frustrated and the end result will be failure.
Indeed, treat the process owner as the expert. Sit yourself in the co-pilot position and the owner to the left of you as they are the pilot.

Ask questions and listen carefully to the answers starting with "what is the objective of this process?". You'll be amazed by how many procedures specify the purpose of the procedure but fail to specify the purpose of its process itself.
Thank You to John Broomfield for your informative Post and/or Attachment!
  Post Number #61  
Old 21st December 2016, 05:00 PM
Julie O

 
 
Total Posts: 221
Re: What to do when Employees are not following Instructions

I would go further and say, that if you are documenting processes within a quality system (procedures -> training -> auditing), there is no need to pretend that you don't know what the process will be, because you don't actually know.

Processes should be documented they way they are right now. Once you have document how the process is being done (not how it will be done) you train everyone on the process,, and then audit the results of the process If the results are satisfactory, the process continues to be what it is right now. If the results are not satisfactory, then it is up to the process owner to decide how the process might be revised to improve results.
Thank You to Julie O for your informative Post and/or Attachment!
  Post Number #62  
Old 21st December 2016, 05:52 PM
bigqman

 
 
Total Posts: 58
Re: What to do when Employees are not following Instructions

Crosby said mistakes are caused by two things: lack of knowledge and lack of attention. I would engage the engineers in a collaborative audit of the precise work sequence. This could identify the mistake and also help them take ownership or at least more responsibility for, the process and the outcomes that "we all need". Maybe a better process or better documented procedure would be the outcome.
  Post Number #63  
Old 12th February 2017, 03:03 PM
Jen Kirley's Avatar
Jen Kirley

 
 
Total Posts: 5,974
Re: What to do when Employees are not following Instructions

Quote:
In Reply to Parent Post by bigqman View Post

Crosby said mistakes are caused by two things: lack of knowledge and lack of attention. I would engage the engineers in a collaborative audit of the precise work sequence. This could identify the mistake and also help them take ownership or at least more responsibility for, the process and the outcomes that "we all need". Maybe a better process or better documented procedure would be the outcome.
I suggest we add to that lack of motivation. Of course we could say that is a cause for lack of attention... there is more cause to investigate to get to the root of that.
Reply

Lower Navigation Bar
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > Manufacturing, Service, and Business Systems Processes > Human Factors and Ergonomics in Engineering

Bookmarks



Visitors Currently Viewing this Thread: 1 (0 Registered Visitors (Members) and 1 Unregistered Guest Visitors)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Forum Search
Display Modes Rate Thread Content
Rate Thread Content:

Forum Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Emoticons are On
[IMG] code is On
HTML code is Off


Similar Discussion Threads
Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote
Pre-Audit Tips for Employees - Preparing Employees to be Audited piney General Auditing Discussions 24 5th March 2015 03:48 PM
Multi Language Instructions - Standard for Type Size when Printing Instructions? gutwrencher Other ISO and International Standards and European Regulations 2 7th June 2012 12:55 PM
Are Temporary Employees considered Employees from a Procedural Standpoint? ScottK Quality Manager and Management Related Issues 19 16th February 2011 06:08 PM
Assembly instructions vs. Work instructions - Are they the same? sardonyx Document Control Systems, Procedures, Forms and Templates 8 9th March 2005 02:45 PM
Where is the Requirement that says employees have to follow work instructions? vanputten IATF 16949 - Automotive Quality Systems Standard 19 24th November 2004 02:57 AM



The time now is 09:32 PM. All times are GMT -4.
Your time zone can be changed in your UserCP --> Options.


 
 


NOTE: This forum uses "Cookies" - A Peachfarm Internet Property