L
Lavania
Dear Friends
After carrying out a gap analysis using the RADAR tool for enablers in the EFQM model, we came across a lacuna in many of our processes.
Actually we are still not over with the exercise.
Under the People Criteria we do not have a robust method of identifying communication needs.
Is there a scientific approach to identify communication needs of employees? If not then how can it be done? How can a communication model be built with the help of it?
Can anybody please help me out?
HR was suggested to use the KANO model considering the communication to be a service to identify needs, but somehow its not giving me comfort.
(I am not from HR but am the business excellence coordinator and can always suggest for an improvement...)
Regards
Lavania
After carrying out a gap analysis using the RADAR tool for enablers in the EFQM model, we came across a lacuna in many of our processes.
Actually we are still not over with the exercise.
Under the People Criteria we do not have a robust method of identifying communication needs.
Is there a scientific approach to identify communication needs of employees? If not then how can it be done? How can a communication model be built with the help of it?
Can anybody please help me out?
HR was suggested to use the KANO model considering the communication to be a service to identify needs, but somehow its not giving me comfort.
(I am not from HR but am the business excellence coordinator and can always suggest for an improvement...)
Regards
Lavania