In Reply to Parent Post by howste
A typical action that I've seen in corrective action procedures is to escalate up the levels of management when the assignee isn't getting things done.
It's REALLY nice when you have a software system that does that automatically - I've lived in one before, where after you get a reminder to deal with it, your boss gets a reminder, then after enough time the guy at the top gets one.
It usually only takes one call from the prez saying "what is this email I got" to get the guy with the action item moving.
But I live on the frontier now. I got gigged for that same issue in an external 9001 audit, and my solution was to include a review of the time required to close each CAR in the management review meeting as a default. Ask me again in a year how well it works.