Happy Monday! You were so helpful before, I hope you can help me again.
We received our ANVISA registration, got our labels taken care of and had our first shipments into Brazil! We then had another customer order and when they received the shipment, told us that our labeling was wrong; specifically the Importer and Technical Representative information.
We understood that the Importer and Technical Rep were the ones associated with our ANVISA registration, so we made our labels standard with that information. The new customer is telling us that we need to add a label showing them as the Importer and the Technical Rep.
My question is: Can the Importer and Technical Rep listed on the product labeling be different than those listed on the official ANVISA registration or do those names vary with each order depending on the customer?
Thank you again for all your help!
Becky