TWA - not the airline
Trusted Information Resource
Hi folks!
We've just had an internal discussion and I've been wondering how people out there handle the following situation: Your procedure calls for all personnel to report suspected non-conformities and then for your MRB to assess the report. If the MRB decides that this is no NC, what actions need to follow (apart from documenting the decision and the rationale for it and maybe releasing material that was blocked due to the suspected NC)?
Is this in itself a NC? Do you need to perform a root cause analysis and define corrective actions? Do you need to disseminate this information and if so how would you do it? Up-date of specification documents like workmanship standards etc. or just training regarding this characteristic? Who takes such decisions and what guidance do they have?
Looking forward to your thoughts and comments.
Cheers,
TWA
We've just had an internal discussion and I've been wondering how people out there handle the following situation: Your procedure calls for all personnel to report suspected non-conformities and then for your MRB to assess the report. If the MRB decides that this is no NC, what actions need to follow (apart from documenting the decision and the rationale for it and maybe releasing material that was blocked due to the suspected NC)?
Is this in itself a NC? Do you need to perform a root cause analysis and define corrective actions? Do you need to disseminate this information and if so how would you do it? Up-date of specification documents like workmanship standards etc. or just training regarding this characteristic? Who takes such decisions and what guidance do they have?
Looking forward to your thoughts and comments.
Cheers,
TWA