Good morning
Thanks for all the responses to my query.
The reason why we want to put inter-departmental service agreement in place, is because without exceptional internal service there cannot be exceptional external service
Providing exceptional customer service lies at the heart of the mission and values of any organization.
What many companies fail to focus on, however, is the primary path to exceptional customer service: internal customer service. It has been proven over and over again, that without exceptional internal customer service, exceptional external customer service cannot exist.
Who is an internal customer? A simple definition is: ?Anyone within an organization who at any time is dependant on anyone else within the organization? it is the service we provide fellow employees and other departments within our own organizations, as well as our suppliers and anyone else with who we work to get our jobs done.
Superior internal customer service improves morale, productivity, employee retention, external customer service and ultimately profitability.
There cannot be superior external customer service until superior internal customer service has been reached.
One of the quality objectives of the warehouse department is on-time delivery of product. They cannot achieve this without the Sales department input - making sure that orders are forwarded in time for the order to be picked and thus meeting the objective. This will then be an expectation from the warehouse department of the Sales Department. We want to keep it simple - K.I.S.S principle.
Hope this make sense
Regards
Hileen