L
LexieB
Hello,
I am working on putting together some stats for our Management Review, and am a little stuck at figuring out the QPPM. I know the equation, and I can get a number (which is over our 500 goal).
My question is: What do ya'll include when calculating your internal QPPM?
I have:
1. Customer Returns
2. Customer Complaints (bad part repaired onsite or used as is)
3. Internal non conforming product records
Question #2: Would I be better off separating these somehow?
Question #3: Do you include minor product rejects? (ie - 10 screws rejected for 1000 made, but screws aren't anywhere near your only product and count against overall QPPM)
Note, I am keeping rejects caused by vendors separate.
Thanks in advance!!
I am working on putting together some stats for our Management Review, and am a little stuck at figuring out the QPPM. I know the equation, and I can get a number (which is over our 500 goal).
My question is: What do ya'll include when calculating your internal QPPM?
I have:
1. Customer Returns
2. Customer Complaints (bad part repaired onsite or used as is)
3. Internal non conforming product records
Question #2: Would I be better off separating these somehow?
Question #3: Do you include minor product rejects? (ie - 10 screws rejected for 1000 made, but screws aren't anywhere near your only product and count against overall QPPM)
Note, I am keeping rejects caused by vendors separate.
Thanks in advance!!