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Tips for dealing with third party auditors
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Tips for dealing with third party auditors
Tips for dealing with third party auditors
Tips for dealing with third party auditors
Tips for dealing with third party auditors
Tips for dealing with third party auditors
Tips for dealing with third party auditors
Tips for dealing with third party auditors
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as9100 revision d (2016), audit questions, audits and auditing, third party audits and auditing
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  Post Number #9  
Old 14th November 2017, 12:00 AM
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Randy

 
 
Total Posts: 8,649
Re: Tips for dealing with third party auditors

Keep 'em warm, well fed and hydrated. It also helps to rub their belly every now and then.

Just kidding (I'm a 3rd party auditor, that's all I do)

As has been pointed out, you're a guide to get the auditor to and from, without any requirement to know everything.

Just be honest, straightforward and professional. Friendly but not buddy, buddy helps as well.

If the auditor wants to engage in small off the subject talk don't fret it (unless you have an unscrupulous auditor. I like a small bit of chatter myself because it helps cut through the tension)

And just "Be yourself!"

The occasional belly rub does help
Thank You to Randy for your informative Post and/or Attachment!

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  Post Number #10  
Old 14th November 2017, 12:31 AM
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Marc

 
 
Total Posts: 26,295
Re: Tips for dealing with third party auditors

Quote:
In Reply to Parent Post by Sidney Vianna View Post

As part of the audit protocol, the organization normally assigns a escort guide to assist the external auditor in getting to the proper areas and people that s/he needs to interview. Don't think that YOU will be responsible for answering all the questions asked by the external auditor. The questions should be posed to the process owners and doers, not you.

Actually, you should refrain from answering questions not directed at you.
Agreed. Guide vs. Escort - Difference? See some of the related files: Related Elsmar Files

E.g.: The Audit Team
  Post Number #11  
Old 14th November 2017, 09:48 PM
dsanabria

 
 
Total Posts: 1,275
Re: Tips for dealing with third party auditors

Quote:
In Reply to Parent Post by AndyN View Post

I believe the best approach is not to wait to be asked. Be prepared. Know the process, how it's measured/monitored, what results are being achieved against the objectives set and what actions are planned/taking place. Do NOT wait to be asked. Take control. It gives less chance to be thrown a curved ball, with a deer in the headlights response - which isn't desirable.
Totally agree...

Also be prepare - have the material in fornt of you - management review, internal audits, procedure, - in short, dont make the auditor wait - this will give them an opportunity to think of stupid question.

TIP - Good auditors will stay silence just to see if you volunteer information - resist and you stay silence with them...
Thanks to dsanabria for your informative Post and/or Attachment!
  Post Number #12  
Old 15th November 2017, 11:43 AM
Eredhel

 
 
Total Posts: 272
Re: Tips for dealing with third party auditors

That reminds me, I forgot about one thing I always do, and I bet most do too. The day before I print out everything I think they'll want to see. Quality manual (if required), org chart, calibration records, et cetera. I give it to them in the opening meeting and they chew on that for a few hours before doing anything else.
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