Reason to be hopeful? Or not? Can the same minds re-engineer the archaic accreditation and certification processes, presently deployed?
Improving Certification
Output matters. That was the overriding message at the March meetings of the International Accreditation Forum's technical and executive committees. Finding ways to improve accreditation body (AB) and certification body (CB) accountability was a major topic of discussion at the event, and measuring AB and CB effectiveness through an examination of their registered clients' product output is a way of verifying this effectiveness, reported several meeting participants.
A paper produced by the IAF technical committee's (TC) Reengineering Accreditation Task Group calls for better assessment of the competency of AB assessors, the improved verification of AB impartiality, improved criteria for audit preparation and reports, and more complete AB surveillance audits of certification bodies. The paper will be discussed at the IAF's next meeting in Sydney, Australia, planned for October.
Several TC members acknowledged that shoddy products shipped by certified companies have the potential to erode the value of accredited certification. The problem lies with unaccredited certification companies and inexperienced auditors who are driven more by money than by the quest for quality improvement.
"The ultimate accreditation is from the client's customers," says Nigel Croft, convener of ISO/TC 176, the technical committee responsible for developing the ISO 9000 series of standards and guidance documents. "Those clients are the ones paying the bills for the good and the bad, and they are the ones we need to pay attention to."
The discussion is part of an ongoing effort by the IAF to increase the value of accredited certification to management system standards. Long-term action items planned by the organization include:
• Developing methods to measure the quality of certified organizations' product output
• Collecting and processing information from second-party audits, regulator audits and media accounts of certified organizations
• Pushing for the evolution of the relationship between ABs and CBs into stricter cooperation and partnership
• Substantially tightening the requirements for obtaining and maintaining accreditation, especially with regard to the verification of the implementation of improved rules
• Strongly regulating price competition
"A substantial redesign of the accreditation and certification processes… cannot be based only on defining better rules, but implies a major cultural and political change," says Lorenzo Thione, convener of the Reengineering Accreditation committee. "This cannot be achieved without the consciousness and cooperation of all the interested parties."
The larger IAF meeting, held March 24-30 in San Francisco, included daylong breakout sessions for several other of the TC's work groups, including the ISO 20000 work group, which continued its work on revising and reviewing the service-sector standard; the ISO 14065 work group, which is developing an international standard for greenhouse gas measurement and reduction; and the ISO 9000 advisory group, which discussed the ongoing revisions of ISO 9001 and ISO 9004.
The TC agreed to form several new work groups, as requested by industry representatives. The new work groups will explore accreditation and standardization in the product-certification sector, and a global accreditation program for ISO 13485 (which relates to medical devices), among others.
The weeklong conference--hosted by the ANSI-ASQ National Accreditation Board (ANAB)--also featured ANAB's first Industry Day. The event featured presentations from industry sector representatives who discussed ways in which accreditation and certification can be improved to benefit them. Joe Bransky, General Motors' representative to the International Automotive Oversight Bureau, gave a particularly pointed address, urging the IAF to require more accountability from accreditation bodies, and automotive suppliers to be more transparent with their supply chain challenges. He also noted that certification bodies haven't sufficiently developed auditor competencies, and reported the need for more effective witness auditing.
"There should be no secrets," Bransky says. "If we are serious about improvement, we need to put all the cards on the table and say where we really are."
Also at Industry Day, the technical committee agreed to form an end-user advisory group, which will provide information to the TC about how IAF decisions affect certification among end-users. A representative from the advisory group will also be a member of the TC.