I thought this was interesting:
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Date: Mon, 9 Jul 2001 14:44:31 -0500
Subject: Re: Customer/vendor request Audit report /Tyler/Green
From: Joseph Green
Comment on "customer request"
(Sounds a lot like "voice of the customer" to me)
("vendor" sounds like "mutually beneficial supplier relationship")
My response follows Mark's original posting.
>"Mark Tyler" wrote:
>
> Our company has had a request to submit the cover sheet from the ISO
> 9000 Auditor's report. This lists the number of elements with
> non-conformities and the Auditor's recommendation.
>
> Is this a one time occurrence or is this going to become a regular
> request?
>
Dear Mark,
Your question; "will this become a regular request?", is yes. As more and more organizations mature in quality management system effectiveness the true value added product of conformity is "documented confidence".
If I were evaluating and selecting a "significant" or "critical" supplier I would be delighted to see the organization's "audit record" including any recent or still open non conformities.
As a "customer" I respect the option of confidential documents; however, the aspect of willingness to share the information contained in those documents says a great deal about the basic non delusional integrity of the supplier under consideration.
There will be "Dilbert" style insanity with this trend, because the childish organizations with no particular plan or vision (or need) (or use), will start to make "me too" requests. We (my organization) will deal with that as it happens. For now if you would like to see copies of our Audit Notes, Audit Recap, Non Conformities, Opportunities For Improvement etc.
Joe Green
********************************
Date: Mon, 9 Jul 2001 14:44:31 -0500
Subject: Re: Customer/vendor request Audit report /Tyler/Green
From: Joseph Green
Comment on "customer request"
(Sounds a lot like "voice of the customer" to me)
("vendor" sounds like "mutually beneficial supplier relationship")
My response follows Mark's original posting.
>"Mark Tyler" wrote:
>
> Our company has had a request to submit the cover sheet from the ISO
> 9000 Auditor's report. This lists the number of elements with
> non-conformities and the Auditor's recommendation.
>
> Is this a one time occurrence or is this going to become a regular
> request?
>
Dear Mark,
Your question; "will this become a regular request?", is yes. As more and more organizations mature in quality management system effectiveness the true value added product of conformity is "documented confidence".
If I were evaluating and selecting a "significant" or "critical" supplier I would be delighted to see the organization's "audit record" including any recent or still open non conformities.
As a "customer" I respect the option of confidential documents; however, the aspect of willingness to share the information contained in those documents says a great deal about the basic non delusional integrity of the supplier under consideration.
There will be "Dilbert" style insanity with this trend, because the childish organizations with no particular plan or vision (or need) (or use), will start to make "me too" requests. We (my organization) will deal with that as it happens. For now if you would like to see copies of our Audit Notes, Audit Recap, Non Conformities, Opportunities For Improvement etc.
Joe Green