Customer Complaint Procedure example needed

Hello

We have weak - not really working customer complain process

It came to be such a mess that nobody actually know what to do

to make the matter worse - our CS manager wants to implement use of CAR/SCAR/ 8D without understanding when each shall be open

Who has good - working procedure he/she can share

please

Re: Customer complaint procedure needed

If you go to the Post Attachments List (look at the header on top of the page) and search documents which contain the word complaint in it, you get this result. Potentially, there you might find a document that is of use for you.