Re: Meaning of service provision?
In fact on version 2k of the standard we have the late 4.19 only stated in 7.5.1 f).
The only reason the title of requirement 7.5 has the words “service provision” is because in this case, "service" means post-delivery activities. Not anything related with a special type of product not tangible – a service. In Portuguese the word "service" doesn’t mean anything related to post-delivery activities
We can see that ISO wrote in chapter 3 of the standard “Throughout the text of this International Standard, wherever the term “product” occurs, it can also mean "service".
In order to avoid the necessity of having to write all the time the words product/service every time they want to refer to the product.
The translator in fact made a mistake. He considered service provision as the same as product realization, but for the special case the product is a service, when what ISO wanted, was that this "service provision" was related to post-delivery activities.