it's been a long time ago since my last post.
i need your help to share me some of your organization experiences.
around last year i've got a lot of claim from customer,
after then i just doing some improvement --> Man, Machine, Method, Material and else.
but i just know that all improvements that i do is useless..
claim increased. and now i realized the problem is Behaviour.
now what i do is just doing some 100% check before delivery / shipment to customer, and guess what i've got ?
i still found some NC parts.
and the thing that shocked me was the production operator told me that the man that i instructed to do 100% inspection check sabotaged this NC.
my question is how operator have that kind perception.
around 2 month ago, all operator just been trained about how to change behaviour - seminar, but until now not seen any improvement.
what do you think cove ?