I have been looking at Interested Parties and how they are managed and controlled - having just got our 14001:2015 cert and now have a year to ensure compliance to 9001 / IATF.
I found a document that stated that simply listing Interested parties wouldn't meet the clause which i found really useful - google NQA and interested parties and it comes up. But when you start looking at Interested Parties, especially in Context to the Organisation, it can get very complicated as stated earlier in the thread - there are End Users, whose requirements are known and therefore can affect either decisions or actions, End Users where their requirements are not known, down to sub suppliers and how their actions or decisions affect the organisation.... I got a headache just thinking about it
However, I do not know if the solution I have stumbled across would be of use to anyone else out there, or indeed if it would pass muster in an audit! The whole idea is based on the FMEA style approach and gives a score that can be put into the Management review as guidance to those Interested Parties that would affect Management Decisions or Activities - or other risks or opportunities...
I have broken down all the Interested Parties into generic groups - End User, Manufacturing Cell, General Supplier, Raw Material Supplier, Sub Contractor, Sub-Supplier, Waste Management, Contract Services, Certification Boards, Utilities / Emergency Services, Legal and Local Authorities. These were then broken down into more relevant groups - I ended up with 64 in total but that is because of the company is not just Automotive but ASME 'U' Industrial as well! Against each group you can then list the Needs and Expectations, and how it might affect the decision or activity of the organisation. This can then be ranked or scored...
Each Person / Organisation / Interested Party can then be listed against a particular group or even groups - for example a Customer may also be a Supplier - but each Group has a different Need and Expectation. But against each Interested Party you can then list how, when, who and what is communicated.. sales orders, purchase orders, works orders, pay slips, etc. etc. I know this all sounds complicated but hopefully the attached might give a better hint? The Group Report is one based on an Automotive Customer and can be applied to all Automotive Customers. The other report is a specific one for a Customer who is also a supplier of General parts - but this report then lists what is communicated, when, how , by whom etc.
I've done it all as a database cos that's what I do - but I do also have a Word doc version too - if anyone finds that useful... The Procedure (edited of course!) is also attached - for reference if it helps... Interested Party Group Report.pdf
Interested Party Report.pdf
Interested Party Analysis.docx
QCP1.11R0 - Interested Parties.docx