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Procedure vs. Work Instruction (WI) - What is the difference? - Page 10


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Some Related Topic Tags (Not all threads are Tagged)
definitions, sop (standard operating procedure), work instructions (wi), policies and policy statements, procedures (general), differences (general)
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  Post Number #73  
Old 17th June 2015, 01:27 AM
sms4u

 
 
Total Posts: 15
Re: Procedure vs. Work Instruction (WI) - What is the difference?

Thanks to All. I appreciate your kind help.

I got the clear idea of Procedure and Documentation.
But still I am baffled regarding Process. I am aware of that Process uses resources which transform input to output.

As mentioned earlier, we are having many activities,
Do we have to make a process flow chart for all?
Do we have to write procedure for all those Procesess?

I Kindly request to help me out, as I am new to Quality Management System.

Thanks

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  Post Number #74  
Old 17th June 2015, 02:28 AM
John Broomfield's Avatar
John Broomfield

 
 
Total Posts: 2,458
Lightbulb Re: Procedure vs. Work Instruction (WI) - What is the difference?

Quote:
In Reply to Parent Post by sms4u View Post

Thanks to All. I appreciate your kind help.

I got the clear idea of Procedure and Documentation.
But still I am baffled regarding Process. I am aware of that Process uses resources which transform input to output.

As mentioned earlier, we are having many activities,
Do we have to make a process flow chart for all?
Do we have to write procedure for all those Procesess?

I Kindly request to help me out, as I am new to Quality Management System.

Thanks
sms4u,

A process or work uses resources and controls to transform inputs into output.

The resources include facilities, equipment, skills and knowledge.

The controls include procedures, care and coordination.

The procedures may not be documented (see the definition of procedure).

We also know that processes comprise activities. End to end processes usually involve more than person, function or department.

For this reason an activity is not considered a process.

So, to answer directly your two questions with respect to conformity to ISO 9001:

1. Do we have to make a flowchart for all activities? - No.
2. Do we have to write procedure for all processes? - No.

You and your colleagues decide if the procedures (for processes) or instructions (for activities) need to be documented so their work is effectively planned, operated and controlled.

They assess the likelihood and consequences of the process or activity going wrong when done by people made competent by their system. We cannot decide for them.

John
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  Post Number #75  
Old 13th May 2016, 03:13 PM
Krocpok

 
 
Total Posts: 13
Re: Procedure vs. Work Instruction (WI) - What is the difference?

Going back to difference between instruction and procdures, I'll add one more point of view. I agree with the previous opinions that the best disctinction is that procedures answer the question: who / what? and instructions: how? It's generally up to you how you name your documents but here's the reason why we decided to transfer that logic into our procedures..

When deciding what should be the disctinction between procedures and instructions we used only one criterion. It was: the way that the want a document to be approved and controlled.

Defining employees responsibilities is very important subject. Therefore, the documents that establish or change rights and obligations for employees should be approved by the top management. In practice, these are the documents that answer the question: "who does what?". And - according to our control over documents procedure - these documents are called procedures.

The documents explaining the way of performing some task, without (or "almost without") establishing any new obligations are called instructions (in practice they answer the question "how?") - and these are approved by a process owner (there is no need for these documents to get "higher" approval, since they doesn't change the distribution of responsibilities in the company).

The documents that determine the form of preparing a records are called "forms". These are approved by process owner (in simplified way).

For ex:

- the document that states: 1. quality controller performs the control and records its results, according to the control plan, then 2. warehouse worker transports the material to the warehouse, then: 3. quality controller marks the material with label and color (ref. to material marking instruction) - is procedure.

- the document that states how material should be marked (1. use orange paint for material A, blue for B, 2. put a label on the top of the containter in a visible place etc.) - is instruction.

If all of these matters were put into one document (document explaining "who, what and how?") - it would still be called a procedure because it should be approved by the top management. But I avoid mixing these subjects in one document because then any technical change in the way of performing a task would require approval on a higher level which is unnecessary. It's better to have a reference to instruction.

Therefore, I think that you should decide what should be the way of control over various documents in your company. Which criterion, which document attribute determines that the control should be different? Then, make the distinction between them. It is unnecessary to have 2 kinds of documents controlled in the same way or one kind controlled in 2 different ways.
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