Re: What is the difference between a 7D format and an 8D format?
This reminds me of an occurance during a QS9000 (Yes, this was back a few years) audit.
We were reviewing customer specific requirements, and Chrysler was one of our accounts. The auditor asked to see our records for evidence of corrective actions.
Our format was 7D, and of course, Chrysler required the 8D format. As the auditor was reading through the corrective action reports the Plant Manager walked into the room.
After a few minutes of reading through the reports, the auditor looked at me and dryly commented, "I see that you only do the 7D format. Don't you congratulate the team?"
Without missing a beat, the Plant Manager responded, "Oh yes! We give them their salary every Friday!"
I thought it was funny. The auditor did not. It was a nonconformance.