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Using a Wiki to implement a Quality Management System (QMS) - Page 31


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collaboration, document control, knowledge management, qms (quality management system), iso 9001 - quality management systems, software (general topics), documents and documentation (general), wiki (general)
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  Post Number #241  
Old 10th January 2017, 07:04 AM
gretzles

 
 
Total Posts: 18
Re: Using a Wiki to implement a Quality Management System (QMS)

I read lots of post in the thread from people having trouble convincing management to adopt this style. The people I work with are not used to being regulated, so I don't think there will be resistance, but I will need to be the one ensuring all elements required for compliance.
I am using a trial of Project Forum for the ISO implementation project to see how it works.
Thanks to gretzles for your informative Post and/or Attachment!

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  Post Number #242  
Old 10th January 2017, 02:18 PM
Pancho's Avatar
Pancho

 
 
Total Posts: 782
Re: Using a Wiki to implement a Quality Management System (QMS)

Good luck, Gretzles! Keep us posted.
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  Post Number #243  
Old 19th January 2017, 05:18 PM
gretzles

 
 
Total Posts: 18
Re: Using a Wiki to implement a Quality Management System (QMS)

So, I pitched the wiki to my boss and got two thumbs up. Now to sort out the structure that will work best for us and validate it.
Thanks to gretzles for your informative Post and/or Attachment!
  Post Number #244  
Old 20th January 2017, 01:03 PM
Kronos147

 
 
Total Posts: 200
Re: Using a Wiki to implement a Quality Management System (QMS)

FWIW, our master forms list, which includes our quality manual and procedures, is a linked spreadsheet.

When I introduced the concept here to ESM, the folks seemed to like it, and use it.

I have imagined doing a Wiki before and I think the master forms list should be pretty close to the top resource of the wiki landing page.
Thanks to Kronos147 for your informative Post and/or Attachment!
  Post Number #245  
Old 20th January 2017, 05:47 PM
gretzles

 
 
Total Posts: 18
Re: Using a Wiki to implement a Quality Management System (QMS)

I'm thinking the first page will be a list of processes linking to the procedure containing the forms required.
We have a bunch of different manufacturing sites, so I think they will each have their own group. There will be no password required to look at the content, so we can easily link pages between the sites. A password to edit pages will mean you can only change pages from your own group (ie location)
  Post Number #246  
Old 27th February 2017, 06:01 PM
kdjohannes

 
 
Total Posts: 7
Re: Using a Wiki to implement a Quality Management System (QMS)

I wasn't able to read this entire thread but did read some of it! Right now my company is in the middle of figuring out what type of software to use for procedures and documentations. We have gone over a good amount of options but are now testing Google Drive/Docs. We had a DokuWiki up and running for a while but it didn't catch on to even the small group of people deciding on what software to use. BTW ISO is the end goal and what started all of this.

Question: I assume each person has a username and password? Otherwise, it would be difficult to ID who made each edit. This also allows permissions. However, does anyone have any employees that work off site? Or field service techs/engineers, contractors, etc that need offline access to the materials?
If so, what options are there and how do you access from offsite? VPN I'm assuming unless the Wiki is not on the company intranet.

Currently reading the link from the OP and I will probably have more questions as I continue. I tried to post the link but I do not have 10 posts yet
  Post Number #247  
Old 28th February 2017, 12:25 PM
Pancho's Avatar
Pancho

 
 
Total Posts: 782
Re: Using a Wiki to implement a Quality Management System (QMS)

Quote:
In Reply to Parent Post by kdjohannes View Post

Question: I assume each person has a username and password? Otherwise, it would be difficult to ID who made each edit. This also allows permissions.
Yes. Individual user names and passwords are the way to go whatever wiki engine you choose.

Quote:
In Reply to Parent Post by kdjohannes View Post

However, does anyone have any employees that work off site? Or field service techs/engineers, contractors, etc that need offline access to the materials?
If so, what options are there and how do you access from offsite? VPN I'm assuming unless the Wiki is not on the company intranet.
We have an office and factory overseas. These are connected through a permanent VPN. Also our technicians and engineers travel frequently to overseas jobs and they routinely connect through VPN. Wiki access is practically transparent.

We also set up a wiki for each client, where we collaborate with that client. We keep there deliverables, RFIs, quality dossier, shipping docs, a copy of the contract (uneditable), change orders, etc. Each client's wiki is accessible by our project team, and only by designated personnel in the client's company.
  Post Number #248  
Old 28th February 2017, 12:40 PM
kdjohannes

 
 
Total Posts: 7
Re: Using a Wiki to implement a Quality Management System (QMS)

Quote:
In Reply to Parent Post by Pancho View Post

We have an office and factory overseas. These are connected through a permanent VPN. Also our technicians and engineers travel frequently to overseas jobs and they routinely connect through VPN. Wiki access is practically transparent.

We also set up a wiki for each client, where we collaborate with that client. We keep there deliverables, RFIs, quality dossier, shipping docs, a copy of the contract (uneditable), change orders, etc. Each client's wiki is accessible by our project team, and only by designated personnel in the client's company.
That sounds like an awesome setup. We currently have a custom "Back Office System" that we use for a lot of things. One of which customers have access to for information like you stated. I'm wondering if we could implement a wiki inside of that...

A lot of our Customer Service Engineer's are not allowed internet access on site due to extremely high security of our customers. Do you know of a good offline feature that could allow the downloading of docs? Do Wikis offer this? I would like to stay away from the downloading of a doc because then it could possibly be old. Not to mention some techs do not know what procedures they need until on site, so VPNing to get a doc is not really possible. I know this situation is somewhat unique but there has to be a solution out there (I'm looking into the G Suite option and it seems that Docs/Drive has an offline feature...but I know this is a Wiki thread!! ).
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