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Using a Wiki to implement a Quality Management System (QMS) - Page 5


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collaboration, document control, knowledge management, qms (quality management system), iso 9001 - quality management systems, software (general topics), documents and documentation (general), wiki (general)
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  Post Number #33  
Old 16th November 2009, 09:23 PM
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Pancho

 
 
Total Posts: 792
Re: Using a wiki to implement a Quality Management System (QMS)

Quote:
In Reply to Parent Post by vaalea View Post

Can we create our own list here?
Here are a few I found. Most have not written too much about their experience, but it seems to me that the wiki chasm is about to be bridged (thanks for the link on Twitter, KerrieAnne).

The first four are from TWiki's list of corporate users of their engine. Their Motorola case is listed but not as a QMS installation, so its likely that there are others also not naming that use even if they are.

As far as which wiki is "the best" for a QMS, I believe that almost any modern wiki engine will do. The most important component is the wiki gardener.

BTW today I saw a video that makes this plant analogy quite vivid:

http://www.youtube.com/watch?v=dCLc6...layer_embedded

(still can't figure out how to embed a video here, sorry. Would appreciate the help of a kind Cove Moderator...).

Last edited by Pancho; 16th November 2009 at 09:32 PM. Reason: requested moderator assistance to embed video

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  Post Number #34  
Old 16th November 2009, 09:28 PM
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Total Posts: 792
Re: Using a wiki to implement a Quality Management System (QMS)

Quote:
In Reply to Parent Post by vaalea View Post

any comments on Jira by atlassian for such a project if anyone is familiar with it?
We use Bugzilla to record and resolve CARs and PARs, but Jira looks very good. Haven't switched only because the conversion seems to involve more effort than I think we'd save.

Last edited by Pancho; 16th November 2009 at 09:38 PM.
Thanks to Pancho for your informative Post and/or Attachment!
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  Post Number #35  
Old 17th November 2009, 10:07 AM
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Total Posts: 241
Re: Using a Wiki to implement a Quality Management System (QMS)

Cool video!

Quote:
This is a visualization of the evolution of wiki.tudelft.nl from the very beginning, 5 years ago. Each node is a page, links are connections between pages. Graph is laid out using a force-directed algorithm, where the edges (links between pages) pull the nodes (pages) together, and the nodes (pages) repel each other. This means that the more tightly connected nodes will be closer together than weakly connected ones, which are pushed to the outside. The entire thing is created using Prefuse (http://prefuse.org/), wiki is using the TWiki engine (http://twiki.org). The soundtrack is from DJ Cary's Eastern Grooves compilation from Magnatune.com. More info about this can be found at http://wiki.tudelft.nl/bin/view/Main/WikiGrowthOverTime


Panchobook: Add videos like this by putting the YouTube id between [YOUTUBE] tags, for example the code this one looks like this (without the spaces):
Code:
[ YOUTUBE]dCLc6oB3Q3o[/YOUTUBE ]
Thanks to Le Chiffre for your informative Post and/or Attachment!
  Post Number #36  
Old 17th November 2009, 11:08 AM
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Total Posts: 241
Re: Using a Wiki to implement a Quality Management System (QMS)

Back on topic

I just came across this article discussing the differences in Wiki tools:
http://www.editme.com/Wiki-Tools-Where-EditMe-Fits

The site also has a Wiki Choice Wizard. I haven't tried it but it looks useful. It looks like the site is focusing on the hosted Wiki solutions hence the mention of $/mo.
  Post Number #37  
Old 17th November 2009, 11:49 AM
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Re: Using a Wiki to implement a Quality Management System (QMS)

I realy like the concept and is definetely 'thinking outside of the box'.

Quote:
In Reply to Parent Post by Panchobook View Post

My company documented and implemented an ISO 9001:2008 compliant Quality Management System on a wiki.

The epiphany part is the realization of how incredibly, amazingly, unbelievably useful the wiki is to complete this process. In fact, it is so useful that I now feel this urge to evangelize. Hence my contribution here.
I would like some help and clarification on the concept, though. In my case, all procedures are in flowchart format and work instructions are visual. The organization diverted from the lengthy and boring 'text' approach because we wanted to have useful, concise, clear and comprehensive documents instead of 'dust collectors'. You can say that it is an organization of few words...

Anyway, would wiki be able to allow users to start/modify flow charts and add/delete pictures as processes change? I would like anyone's feedback on this.
  Post Number #38  
Old 17th November 2009, 12:11 PM
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Total Posts: 792
Re: Using a Wiki to implement a Quality Management System (QMS)

Quote:
would wiki be able to allow users to start/modify flow charts and add/delete pictures as processes change?
A few wiki engines allow version-controlled editing of vector graphics. See:

* TWiki Draw Plugin
* JHotDraw (Foswiki)
* Gliffy (Confluence)

All wikis allow an alternative to editing the vector graphics on the wiki: Posting a pic with an accompanying source file. The editor downloads the source file, edits it, takes a screenshot, and re-uploads the pic and the source. This is the method we use for our graphics in the Geometrica wiki.

Good luck!
Pancho

Last edited by Pancho; 17th November 2009 at 12:19 PM.
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  Post Number #39  
Old 17th November 2009, 05:04 PM
ShaneG

 
 
Total Posts: 3
Re: Using a Wiki to implement a Quality Management System (QMS)

Hi Pancho (and all the other people that have chimed in on this),

Very interesting thread, and very timely - we're just about to start moving to Confluence form Atlassian for our ISO 13485 quality and documentation systems. One question or concern that has come up; a fair chunk of our organisation is not technical staff and seem rather uncomfortable with the idea of writing wiki markup. Confluence does have a WYSIWYG editor, but you still need to drop into the markup at times. What has been people's experience with this cultural shift/learning curve? I can see it being possibly the largest hurdle we're going to have to get over in getting people to use it...

Cheers,
Shane
  Post Number #40  
Old 17th November 2009, 09:51 PM
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Total Posts: 792
Re: Using a Wiki to implement a Quality Management System (QMS)

Quote:
In Reply to Parent Post by ShaneG View Post

One question or concern that has come up; a fair chunk of our organisation is not technical staff and seem rather uncomfortable with the idea of writing wiki markup. Confluence does have a WYSIWYG editor, but you still need to drop into the markup at times. What has been people's experience with this cultural shift/learning curve? I can see it being possibly the largest hurdle we're going to have to get over in getting people to use it...
Hi, Shane,

Yes, that was a bit of a hurdle for us too. We overcame it with the following:

1)
Got a small group enthused about the wiki first. Our first wiki application wasn't the management system, but project to-do lists. This involved less users and they were a bit more of early-adopters.

2)
Training. We had a couple of sessions of hands-on training for every employee.

3)
Network effects. Once the wiki got past a critical mass, its benefits became so strong that (almost) everyone wants to use it.

Despite the above, there will always be some folks that do not contribute all they could or should. Any new tool provides an excellent excuse for that. Just yesterday I read something quite appropriate: "Wikis show not only how much internal experts know, but how eager they are to share their knowledge." [source].

Our wiki engine supports both WYSIWIG and wiki markup, and our users' preferences are divided about equally.
Thank You to Pancho for your informative Post and/or Attachment!
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