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Using a Wiki to implement a Quality Management System (QMS) - Page 6


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collaboration, document control, knowledge management, qms (quality management system), iso 9001 - quality management systems, software (general topics), documents and documentation (general), wiki (general)
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  Post Number #41  
Old 18th November 2009, 05:44 AM
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machrk

 
 
Total Posts: 102
Yin Yang Re: Using a Wiki to implement a Quality Management System (QMS)

Pancho

thanks for your candour - I too find there are some who are enthused - but many who feel they should only publish to a wiki if it their content is perfect without errors

I ran a wiki session at our Sharepoint Interest group last week- see attached document - please don't get hung up on my comments about wikis & controlled documents - basically I am distinguishing wiki's purpose designed for standard procedures, manuals etc and others not in this category

cheers

@KerrieAnne & @SteelyQueen on Twitter


Quote:
In Reply to Parent Post by Panchobook View Post

Hi, Shane,

Yes, that was a bit of a hurdle for us too. We overcame it with the following:

1)
Got a small group enthused about the wiki first. Our first wiki application wasn't the management system, but project to-do lists. This involved less users and they were a bit more of early-adopters.

2)
Training. We had a couple of sessions of hands-on training for every employee.

3)
Network effects. Once the wiki got past a critical mass, its benefits became so strong that (almost) everyone wants to use it.

Despite the above, there will always be some folks that do not contribute all they could or should. Any new tool provides an excellent excuse for that. Just yesterday I read something quite appropriate: "Wikis show not only how much internal experts know, but how eager they are to share their knowledge." [source].

Our wiki engine supports both WYSIWIG and wiki markup, and our users' preferences are divided about equally.
Attached Files: 1. Scan for viruses before using, 2. Please report any 'bad' files by Reporting this post, 3. Use at your Own Risk.
File Type: pdf Wikis - Navigating the Info Maze.pdf (302.7 KB, 593 views)
Thank You to machrk for your informative Post and/or Attachment!

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  Post Number #42  
Old 18th November 2009, 09:19 AM
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Pancho

 
 
Total Posts: 777
Re: Using a Wiki to implement a Quality Management System (QMS)

Quote:
In Reply to Parent Post by machrk View Post

I too find there are some who are enthused - but many who feel they should only publish to a wiki if it their content is perfect without errors
Indeed. Many a document that would be useful to an organization may never be released because it is too hard to get it right. It takes a while, but eventually folks realize that once on the wiki the documentation improves because collaboration is enabled.

Quote:
In Reply to Parent Post by machrk View Post

please don't get hung up on my comments about wikis & controlled documents
What you say is true: "wiki is not a standard procedure...unless these were intended to be in a wiki intended for this purpose". Yet, what makes the wiki (or any other tool) fit to be a controlled document home is not the tool itelf, but a proper procedure for document control.
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  Post Number #43  
Old 12th March 2010, 01:01 AM
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Pancho

 
 
Total Posts: 777
Re: Using a Wiki to implement a Quality Management System (QMS)

Hi Friends,

I'm happy to announce that Geometrica's QMS on a wiki has been selected as a finalist for the Carl E. Nelson Best Practices Award.

This award was established by AIIM to recognize excellence in the Enterprise Content Management (ECM) field. The winner will be announced on April 20.



Pancho
Thank You to Pancho for your informative Post and/or Attachment!
  Post Number #44  
Old 12th March 2010, 01:50 AM
harry

 
 
Total Posts: 6,283
Re: Using a Wiki to implement a Quality Management System (QMS)

Congratulations!
  Post Number #45  
Old 12th March 2010, 03:53 AM
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Stijloor

 
 
Total Posts: 15,173
Re: Using a Wiki to implement a Quality Management System (QMS)

Congratulations Pancho!

Truly impressive!

Stijloor.
  Post Number #46  
Old 12th March 2010, 04:21 AM
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Migre

 
 
Total Posts: 202
Re: Using a Wiki to implement a Quality Management System (QMS)

Congratulations Pancho. Such recognition certainly lends some weight to the arguement that Wiki-based QMS's are a viable option these days. Good luck on April 20th.
  Post Number #47  
Old 12th March 2010, 07:58 PM
vaalea

 
 
Total Posts: 11
Re: Using a Wiki to implement a Quality Management System (QMS)

Congrats!!! I just love the idea soo much, but sad to say was not able to follow suit as I had hoped.
  Post Number #48  
Old 13th March 2010, 06:55 AM
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Pancho

 
 
Total Posts: 777
Re: Using a Wiki to implement a Quality Management System (QMS)

Thank you all for the congratulations. We are of course thrilled to be a finalist. The whole company is vested on and very proud of our wiki/QMS.
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