Thanks for the prompt to this thread, Marc. I'd agree with some that the move to 'documented information' to cover both documented procedures and records is likely to create a lot of confusion - just look at the discussions on here about the need for documents to describe processes when they aren't one of the '6'. Perhaps we can get people to think more generally about what they need before they set their system up in future?
The simple distinction I make is:
- Is the documented information there to describe what you plan to do - equivalent to a (documented) procedure
- Is the documented information evidence of what has happened - equivalent to a record
The change is as a result of the TMB's work on Annex SL - pretty much no other technical committee required a procedure or manual (unless the organisation decided it was necessary) and they didn't all get hung up on document vs. record.
I remember going through the transition auditor training for the 2000 edition of ISO 9001 and spent a lot of time on the question of how you would audit a process without a documented procedure .... perhaps all the trainers can dust that down again, replace document / procedure / record with documented information and have another go?