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What to do when Employees are not following Instructions - Page 3


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Related Topic Tags
employee error, employees (general), instructions (general), procedures (general), responsibilities
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  Post Number #17  
Old 23rd January 2014, 08:12 PM
Jen Kirley's Avatar
Jen Kirley

 
 
Total Posts: 5,917
Re: What to do when Employees are not following instructions

Quote:
In Reply to Parent Post by nsymon View Post

Thank you to all for the words of advice. In the case I speak of, the senior engineers decided to create a new router (print), by altering an old one and putting a different customer p/n on it. Thus the differences between the two prints were, one was customer ABC with a dimension of 5.22 and the other was customer DCE with a dimension of 5.25, as an example.
The old customer print (ABC) should have been archived when the new one was created and they know this, but they figured they would just let it go into obsolete status from lack of orders.
Thus, our engineers knew the right process steps to take and they even helped in deciding those steps, so for them to ignore the steps, it just doesn't make sense... however this seems to be a common occurrence with them both. Both engineers have been with the company since it started in the 70's, therefore they were trained by the owner of the company as well as "Self Taught."
Again, thanks for the advice and I will look to improve upon our processes with the input provided.
This looks like a document control matter because the engineers have repurposed an old document that is used to tell people what to do. That means the document should be controlled.

I often repurpose old documents, but doing that requires a careful review before publishing - like any document update. Did they follow the document control process? The thing could be printed out (I don't know about you, but I seem to find errors best on a printed version) and reviewed by the engineering manager or a peer, then sent on to the document control admin for processing.

So if approaching the issue, I would consider doing so as an invitation to submit their new documents for review. Engineers tend to be very smart but have relatively little mental bandwidth for QMS niceties so I would be nice when making this offer; but this sort of thing is not negotiable, protocols need to be followed.

I hope this helps!
Thank You to Jen Kirley for your informative Post and/or Attachment!

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  Post Number #18  
Old 23rd January 2014, 10:02 PM
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AndyN

 
 
Total Posts: 8,459
Let Me Help You Re: What to do when Employees are not following instructions

I've yet to encounter a situation where what an engineer writes can be followed...

It not a case of employees not following instructions, or training or anything like that. It's a basic flaw in having engineers create instructions because "they understood it when they wrote it"! Even as recently as 2013, my son spent a considerable amount of time, completely reworking instructions which he'd been given by an engineer who'd never assembled the product, no pictures, no (production) logic to the sequence, or identification of critical (to assembly) steps etc and so on. Needless to say, there were pages and pages of writing.

My son, once again, proved that if you give the task to someone who knows what they're doing, the instruction gets written a lot closer to what an employee can follow. His (experienced) assembly operator has no trouble doing the (new to him) job and congratulated him on his work with rewriting the instructions and training on how to do the job. Not bad for a 23 year old, with no degree!

Added in edit: Unsurprisingly, there was also a considerable reduction in the quantity of pages too!

Last edited by AndyN; 25th January 2014 at 09:20 PM.
Thank You to AndyN for your informative Post and/or Attachment!
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  Post Number #19  
Old 24th January 2014, 05:23 AM
Claes Gefvenberg's Avatar
Claes Gefvenberg

 
 
Total Posts: 4,903
Thumbs up Re: What to do when Employees are not following instructions

Quote:
In Reply to Parent Post by AndyN View Post

My son, once again, proved that if you give the task to someone who knows what they're doing, the instruction gets written a lot closer to what an employee can follow. His (experienced) assembly operator has no trouble doing the (new to him) job and congratulated him on his work with rewriting the instructions and training on how to do the job. Not bad for a 23 year old, with no degree!
Not bad at all, and it brings us right back to the matter of streamlining and simplifying instructions.
  Post Number #20  
Old 5th February 2014, 12:48 AM
gstewart

 
 
Total Posts: 48
Re: What to do when Employees are not following instructions

In an ideal world you try to mistake proof all your systems.
Ie one possible system. you open the old print and re-write it, its impossible to over-write it, and you can only save it in a "for review" file. Its then a reviewers job to check and issue the new print. ( not a content review, a system review ).

As soon as you rely on people to remember to do something, or to do something extra when they are in a hurry, forget about them always getting it correct unless they are forced.
  Post Number #21  
Old 24th June 2014, 10:11 AM
DarrellH

 
 
Total Posts: 22
Re: What to do when Employees are not following instructions

Raise an engineering change, if the organisation signs off on the process change great, if not re-train.
If despite organisation NOT signing off / or re-training the engineers continue to ignore the process, you have a disciplinary issue to escalate via line managers.
  Post Number #22  
Old 24th October 2014, 01:07 PM
ncwalker's Avatar
ncwalker

 
 
Total Posts: 166
Re: What to do when Employees are not following instructions

At hogheavenfarm:

And that is the truth of the matter, simply stated. You find the way to make the easy way the right way.
  Post Number #23  
Old 28th November 2014, 11:45 PM
Keona

 
 
Total Posts: 2
Re: What to do when Employees are not following instructions

Its first warning.three times.if they follow not again,i will decrease their pay.then they will listen to your order.
  Post Number #24  
Old 4th December 2014, 05:30 PM
Julie O

 
 
Total Posts: 221
Re: What to do when Employees are not following instructions

Quote:
In Reply to Parent Post by nsymon View Post

The old customer print (ABC) should have been archived when the new one was created and they know this, but they figured they would just let it go into obsolete status from lack of orders..
You are still not at root cause here. WHY did they decide to let it go into obsolete status instead of archiving it?

And why should they have archived it instead of just letting it go into obsolete status? (Other than "because the procedure tells us so.")
Thanks to Julie O for your informative Post and/or Attachment!
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