Re: What to do when Employees are not following Instructions
I would go further and say, that if you are documenting processes within a quality system (procedures -> training -> auditing), there is no need to pretend that you don't know what the process will be, because you don't actually know.
Processes should be documented they way they are right now. Once you have document how the process is being done (not how it will be done) you train everyone on the process,, and then audit the results of the process If the results are satisfactory, the process continues to be what it is right now. If the results are not satisfactory, then it is up to the process owner to decide how the process might be revised to improve results.