The software packages are usually more "slick" in their appearance. The few packages I've seen attempt to walk you through the process, which isn't necessarily a bad thing. Whereas the QFD software/module will likely have it's own set of menus, Excel is pretty much the down and dirty variety. Technically though, you could go through the process with pen and paper if you desired.
QFD isn't something that you go through daily, so whether or not you could justify the investment is up to you and your company.
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