D
donaldj
Hi
An audit team came in and had some observation. Management had to do a root cause on these observation. Some of the audit team observation are incorrect. Management still went ahead and did a root cause analysis and came up with a solution that did not fix anything but instead caused more issue.
Management is under the impression that they needed to come up with a solution.
Here is one of the issue
An employee works the off shift and does not have any issue with coming during the day for meeting or making phonecalls during the day when he is not working.
The auditor observation was that the employee does not get access to daytime activities etc..
Management is fully aware that the employee does extra but they still did a root cause with the solution was to bring the employee to dayshift.
This has caused more issue. The employee is now back on the off shift and now refuses to come in for meeting, or answer his phone when he is not working.
This is a true incident.
The observation was incorrect and managment did a wrong root cause analysis.
I am trying to find information when an auditor observation are incorrect what should have be done.
An audit team came in and had some observation. Management had to do a root cause on these observation. Some of the audit team observation are incorrect. Management still went ahead and did a root cause analysis and came up with a solution that did not fix anything but instead caused more issue.
Management is under the impression that they needed to come up with a solution.
Here is one of the issue
An employee works the off shift and does not have any issue with coming during the day for meeting or making phonecalls during the day when he is not working.
The auditor observation was that the employee does not get access to daytime activities etc..
Management is fully aware that the employee does extra but they still did a root cause with the solution was to bring the employee to dayshift.
This has caused more issue. The employee is now back on the off shift and now refuses to come in for meeting, or answer his phone when he is not working.
This is a true incident.
The observation was incorrect and managment did a wrong root cause analysis.
I am trying to find information when an auditor observation are incorrect what should have be done.