Q
QAMTY
Hi everybody
I wonder how do you manage your indicators under ISO 9001 2015.
I use plain indicators, just kpis defined for main processes and have defined goals for all of them, kpis are defined based on objectives.
They are revised, most of them every month.
When they are not in compliment I apply CA or PA.
However in the last time I have seen that this is really an "autopsy", this practice doesnt allow me to prevent the problems before the happen.
I have seen the need to revise kpis weekly or maybe daily in order to
apply corrections before things go wrong.
I read on the web about lead and lag indicators, and I thought they could be applied in my ISO 9001.
Do you have any method/experience regarding how to manage KPIs
and how to detect problems before they happen?
Would it be just doing revisions more frequently? or is there a special methodology, maybe Lead an lag indicators?
Thanks for your help
I wonder how do you manage your indicators under ISO 9001 2015.
I use plain indicators, just kpis defined for main processes and have defined goals for all of them, kpis are defined based on objectives.
They are revised, most of them every month.
When they are not in compliment I apply CA or PA.
However in the last time I have seen that this is really an "autopsy", this practice doesnt allow me to prevent the problems before the happen.
I have seen the need to revise kpis weekly or maybe daily in order to
apply corrections before things go wrong.
I read on the web about lead and lag indicators, and I thought they could be applied in my ISO 9001.
Do you have any method/experience regarding how to manage KPIs
and how to detect problems before they happen?
Would it be just doing revisions more frequently? or is there a special methodology, maybe Lead an lag indicators?
Thanks for your help