A
alloyd
Hi,
We have received a new software program for handling NCRs but part of this software requires that the person reporting the NCR should log the root cause, choosing from a drop down list. I must enter the basic data for the drop down list and am finding it very difficult to come up with 5 root causes that will be both useful and cover most situations in a process orientated engineering company.
Previously we have had:
Training
Lack of Communication/Information
Attitude
Unclear resposibility
Malfunction/Equipment failure
I have thought about including Training, work processes, coommunication of information/requirements but then I get stuck, trying to think about insufficient work tools and equipment failure.
We had more root causes previously but were told by our auditor to cut it back to 4 or 5.
Please help!!! I have used the last two days going round in circles on this matter.
We have received a new software program for handling NCRs but part of this software requires that the person reporting the NCR should log the root cause, choosing from a drop down list. I must enter the basic data for the drop down list and am finding it very difficult to come up with 5 root causes that will be both useful and cover most situations in a process orientated engineering company.
Previously we have had:
Training
Lack of Communication/Information
Attitude
Unclear resposibility
Malfunction/Equipment failure
I have thought about including Training, work processes, coommunication of information/requirements but then I get stuck, trying to think about insufficient work tools and equipment failure.
We had more root causes previously but were told by our auditor to cut it back to 4 or 5.
Please help!!! I have used the last two days going round in circles on this matter.
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