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How to increase the technological knowledge of employees? - Page 2


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Some Related Topic Tags (Not all threads are Tagged)
employee skills inventory, knowledge management, technical documentation
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  Post Number #9  
Old 15th November 2009, 11:36 AM
Polly Pure Bread

 
 
Total Posts: 490
Re: How to increase the technological knowledge of employees?

I suggest you establish an Individual Development Plan. Document the plan for each employee’s career, guide the development and assess progress towards career goals.

Last edited by Polly Pure Bread; 15th November 2009 at 11:54 AM.
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  Post Number #10  
Old 15th November 2009, 03:39 PM
BradM's Avatar
BradM

 
 
Total Posts: 5,918
Re: How to increase the technological knowledge of employees?

When I was in High School, I had studied three semesters of Spanish. However, I learned more Spanish spending three weeks in San Luis Potosi, than I ever would have in any class. Being a teenager and being hungry tends to accelerate one's communication ability.

My post is intended to go in line with Jim's good post on the subject. Saying, I don't think every person needs to know every little detail of everything. Kings need to know how to be Royalty, as that is what their job is.

I think there are specific processes and such that more people need to observe; to "learn" that not everything is like "sweeping the floor". Identify specific opportunities where the company would benefit more seeing the whole process. Then have an opportunity.

I'm thinking you can have a five minute trivia presentation at the beginning of a meeting. Show a couple of slides of decisions that have to be made at other parts in the company. It can be light-hearted, short (notice the key word-short), informative, but maybe spark a little bit of respect for the organization as a whole.

Not everyone needs to have the technical knowledge, but they should know where to find it.
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  Post Number #11  
Old 17th November 2009, 09:13 AM
Fillemon

 
 
Total Posts: 5
I Say... Re: How to increase the technological knowledge of employees?

Hello all,

thanks for all reactions. I will certainly use some of the ideas posted here, adapted to the company situation of course.

An extra difficulty for training the engineering people is that most of them are located at our customers' sites all over Europe. This is why I would implement some kind of Wiki (btw: does anyone have experiences with this?). In this way I would like to (for example) avoid that the same problem that occurs on two places is solved two times, i.e. make some kind of "experiences" or "best practices" site of it. Or can you think of other ways to handle this?
  Post Number #12  
Old 16th April 2010, 08:18 AM
bpugazhendhi

 
 
Total Posts: 23
Re: How to increase the technological knowledge of employees?

Technical training for the 'technical persons' is a difficult job. It should not be too little, it should not be irrelevant and finally it should result in improved performance. In my view, the starting point should be the customer. What the customer feels about the product, what problems he faces using our product, what the competitors are able to provide better, what improvements the customers expect from us, etc? The answer to these questions will help identify the gaps in knowledge or skill or attitude of the 'techys'. From that one can build on the required training intervention. As regards training persons located in widely dispersed area, the company's internet site can be used to train. If the company has an intranet site, that would be much better.
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  Post Number #13  
Old 23rd June 2010, 10:27 AM
Citizen Kane

 
 
Total Posts: 150
Re: How to increase the technological knowledge of employees?

Hi !

1st, when a new person is hired, you can prepare for him an Integration Training Sheet in whitch you can include basic trainings for production (ex. components, layouts, test equipments, scheduling, maintenance, ...) and also trainings with the linked departments (finance, purchasing, logistics, etc.) - each one for 30-60 min. The owner of the mini-training must sign the paper brought by the people who gets the training.

2nd, is good to organize periodically visits in production or from production to the related departments. You can show here the processes, but also the products.

3rd, when you have workshops, organize them near the production area (or with practical activities there) - not in a hotel far, far away from the plant

4th, you should have installed a department meeting in witch are invited all the people - PMs, maintenance, process eng., quality, logistics, etc. - so, each PM has some basic knowledge from the other's project (could be use them as backup afterwards) and also you will make them aware with the problems from the production area (this will make them observe wrong things in production and be pro-active)
  Post Number #14  
Old 14th May 2011, 06:12 PM
J0anne

 
 
Total Posts: 437
Re: How to increase the technological knowledge of employees?

I have a super induction training package that proved most effective.

It starts off with an intro to the company, who they are, locations, what they make and where products are supplied. There is a map of where products are installed and from each location there's a photograph of every product.

Then there are simple diagrams showing how the product works- nothing too technical. Just the basics.

Then we discuss critical components, how they are made and we show defects and how and why they can fail.

We go on to explain the Quality problems and implications as a result of those defects. That includes customer complaints and how the defective products impact the customer and inevitably, can result in the customer going elsewhere.

The final part of the presentation is about encouraging staff to take responsibility, informing them how they can make a difference and most of all, telling them how important their job functions are.

We found that after this induction, we saw vast improvements in Quality that included a reduction in customer complaints and an increase in staff morale.
Thank You to J0anne for your informative Post and/or Attachment!
  Post Number #15  
Old 14th May 2011, 06:15 PM
Stijloor's Avatar
Stijloor

 
 
Total Posts: 15,185
Re: How to increase the technological knowledge of employees?

Quote:
In Reply to Parent Post by J0anne View Post

I have a super induction training package that proved most effective.

It starts off with an intro to the company, who they are, locations, what they make and where products are supplied. There is a map of where products are installed and from each location there's a photograph of every product.

Then there are simple diagrams showing how the product works- nothing too technical. Just the basics.

Then we discuss critical components, how they are made and we show defects and how and why they can fail.

We go on to explain the Quality problems and implications as a result of those defects. That includes customer complaints and how the defective products impact the customer and inevitably, can result in the customer going elsewhere.

The final part of the presentation is about encouraging staff to take responsibility, informing them how they can make a difference and most of all, telling them how important their job functions are.

We found that after this induction, we saw vast improvements in Quality that included a reduction in customer complaints and an increase in staff morale.
Great program!! Thanks for sharing.

Do you emphasize Top Management's role as well? Or even better; include them in your presentation?

Stijloor.
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  Post Number #16  
Old 14th May 2011, 06:34 PM
J0anne

 
 
Total Posts: 437
Re: How to increase the technological knowledge of employees?

Quote:
Great program!! Thanks for sharing.

Do you emphasize Top Management's role as well? Or even better; include them in your presentation?

Stijloor.
Thank you.

There was no need. Every staff member's role was emphasised, and that included top management who played a very keen and active Quality role within this company and who were in attendance at every presentation.

Now that is the sort of company I love to work for.
Thank You to J0anne for your informative Post and/or Attachment!
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