During our last surveillance audit the auditor noted on his report the following:
"Internal audit deviations are documented on an Internal Audit Corrective Action Request Form. This form does not follow a generally accepted format for root cause and corrective action. e.g. 8D"
I have attached our internal audit form used when internal deviations are found which does state that a 5-why problem solving method be followed when determining root cause and corrective/preventive action.
I have not read where I am required use a perticular problem solving method, just as long as the method used targets the root cause and corrects and prevents the problem found from re-occuring.
We our a small company which has down-sized some in the last year and most departments now only have 1 person. e.g. Purchasing, Quality, shipping/receiving etc. so the report is issued to that individual and most nonconformances found do not require a team problem solving approach where an 8D format may be more useful. Most are corrected by a procedure change do to take-over responsibilities.
We utilize the 8D format for responding to customer complaints and issuing them to our suppliers and it works fine becuase thats usually more than 1 department involved in problem solving.
We do address trends, observations, conclusions/recommendations and analysis of audit results on a seperate form for each audit conducted.
Please comment on the attached form. I would like to know if this is an acceptable format or if theres room for improvement that anyone can recommend.
We are certified to QS9000.
"Internal audit deviations are documented on an Internal Audit Corrective Action Request Form. This form does not follow a generally accepted format for root cause and corrective action. e.g. 8D"
I have attached our internal audit form used when internal deviations are found which does state that a 5-why problem solving method be followed when determining root cause and corrective/preventive action.
I have not read where I am required use a perticular problem solving method, just as long as the method used targets the root cause and corrects and prevents the problem found from re-occuring.
We our a small company which has down-sized some in the last year and most departments now only have 1 person. e.g. Purchasing, Quality, shipping/receiving etc. so the report is issued to that individual and most nonconformances found do not require a team problem solving approach where an 8D format may be more useful. Most are corrected by a procedure change do to take-over responsibilities.
We utilize the 8D format for responding to customer complaints and issuing them to our suppliers and it works fine becuase thats usually more than 1 department involved in problem solving.
We do address trends, observations, conclusions/recommendations and analysis of audit results on a seperate form for each audit conducted.
Please comment on the attached form. I would like to know if this is an acceptable format or if theres room for improvement that anyone can recommend.
We are certified to QS9000.