We are Service type industry catering to IT communications and technology. Already certified to ISO 9001v(08) and in progress to ISO 9001v(15) transition.
Each key process has high-level business plans at functional level which include many of the information related to background, challenges, objectives, Performance indicators etc..
My query as follows:
1. Can these documents be treated as valid evidence to comply with mandatory procedure of clause requirement 4.4.2 A, 6.2.1, ?
2. What are the requirements for 4.4.2 A ?
3. For 8.5.1 (control of production and service provision) - to satisfy these can a contract form - which has information about the service or product to be provisioned, general information about deliverables,
further detailed information of the activities are available in helpdesk tickets, project tracker, etc.
Please suggest.
Each key process has high-level business plans at functional level which include many of the information related to background, challenges, objectives, Performance indicators etc..
My query as follows:
1. Can these documents be treated as valid evidence to comply with mandatory procedure of clause requirement 4.4.2 A, 6.2.1, ?
2. What are the requirements for 4.4.2 A ?
3. For 8.5.1 (control of production and service provision) - to satisfy these can a contract form - which has information about the service or product to be provisioned, general information about deliverables,
further detailed information of the activities are available in helpdesk tickets, project tracker, etc.
Please suggest.