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Escalation Process - IATF 16949 Clause 4.4.1.2
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Escalation Process - IATF 16949 Clause 4.4.1.2
Escalation Process - IATF 16949 Clause 4.4.1.2
Escalation Process - IATF 16949 Clause 4.4.1.2
Escalation Process - IATF 16949 Clause 4.4.1.2
Escalation Process - IATF 16949 Clause 4.4.1.2
Escalation Process - IATF 16949 Clause 4.4.1.2
Escalation Process - IATF 16949 Clause 4.4.1.2
Escalation Process - IATF 16949 Clause 4.4.1.2
Escalation Process - IATF 16949 Clause 4.4.1.2
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  Post Number #9  
Old 13th March 2018, 07:28 PM
Marc's Avatar
Marc

 
 
Total Posts: 26,552
Re: Escalation Process - IATF 16949 Clause 4.4.1.2

In auto-speak in general, "escalation" is any time a process defined a time period in which an action was supposed to be taken and wasn't, or wasn't completed. The issue would be "escalated" to a higher management level to force action. YMMV
Thanks to Marc for your informative Post and/or Attachment!

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  Post Number #10  
Old 23rd March 2018, 07:45 PM
Marioalberto83

 
 
Total Posts: 4
Re: Escalation Process - IATF 16949 Clause 4.4.1.2

Quote:
In auto-speak in general, "escalation" is any time a process defined a time period in which an action was supposed to be taken and wasn't, or wasn't completed
I agree with you Marc, and also agree with Sidney, I think an escalation process relevant to product safety could be for example: a) when a problem is not address/solved on time, b) when a problem needs to be handled by upper levels personnel, c) could be other approaches.

I think the company is able to define the escalation approach which makes better sense for the product.

I take the opportunity to thank you guys since your feedback has been decisive for my professional growth

Best Regards
Thanks to Marioalberto83 for your informative Post and/or Attachment!
  Post Number #11  
Old 11th April 2018, 04:39 PM
Gkknight27

 
 
Total Posts: 6
Re: Escalation Process - IATF 16949 Clause 4.4.1.2

Evening, i'd like to jump on this too.

So would it be plausible to have an escalation policy, then build escalation parameters into differing procedures? i.e for say internal non-conformance not being closed in a timely manner by the process owners the non-conformance is escalated to top management (we're a small company).

Thanks in advance.
  Post Number #12  
Old 12th April 2018, 07:20 AM
John C. Abnet

 
 
Total Posts: 48
Re: Escalation Process - IATF 16949 Clause 4.4.1.2

Good day Ajay Akole;
Allow me to provide some of my experience regarding this topic. As was mentioned by others, I would suggest a comprehensive approach rather than a unique process specific only to product safety. An escalation is needed as result of some "suspect condition". (i.e. an associate has a doubt or concern). The level of escalation should then depend upon pre-established rules (for example, is a critical characteristic identified?, is associate safety involved?, etc..). I have attached an image that I have used in the past, which provides a single/comprehensive escalation route (under the auspices of "control of non-conforming .....". This approach also works well when integrating management systems.
Be well.
Attached Files: 1. Scan for viruses before opening, 2. Please report any 'bad' files by Reporting this post, 3. Use at your Own Risk.
File Type: pdf Stop-Call- Wait-b.pdf (405.7 KB, 120 views)

Last edited by John C. Abnet; 12th April 2018 at 07:33 AM. Reason: Attachment added.
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