A
Andrews
Do we have to implement customer specific requirements for customers who contribute less than 0.4% of the total sales?
Re: Customer specific requirements
Yes, every customer's requirements must be considered.
Yes, every customer's requirements must be considered.
Re: Do we have to implement customer specific requirements
Not if you want to stay in business...
Not if you want to stay in business...
A
aglowack
Re: Do we have to implement customer specific requirements
You have to implement their requirements. However, if your losing money to this customer, I suggest it is time to "fire" them.
You have to implement their requirements. However, if your losing money to this customer, I suggest it is time to "fire" them.
Re: Do we have to implement customer specific requirements
The service and products you supply to your customre is required to meet their specifications, however
1. You do not have to work with people that you cannot meet the requirements of
2. You can ask your customers to change their requirements
The service and products you supply to your customre is required to meet their specifications, however
1. You do not have to work with people that you cannot meet the requirements of
2. You can ask your customers to change their requirements
P
PaulJSmith
Re: Do we have to implement customer specific requirements
Agree with all of the above advice, and will add that sometimes a customer's requirements are not soundly based in reality. Someone could invent the ultimate widget in theory, but if it's not manufacturable, it's pointless. Many times, manufacturer feedback can help the customer realize their product in a better and sometimes more cost-effective way. Some of our company's designs have benefited from just this scenario.
Talk to your customer and find out if their requirements are perhaps too rigid, and if so, why. They may be flexible to your suggestions. Or, they may not be the right customer for you.
Agree with all of the above advice, and will add that sometimes a customer's requirements are not soundly based in reality. Someone could invent the ultimate widget in theory, but if it's not manufacturable, it's pointless. Many times, manufacturer feedback can help the customer realize their product in a better and sometimes more cost-effective way. Some of our company's designs have benefited from just this scenario.
Talk to your customer and find out if their requirements are perhaps too rigid, and if so, why. They may be flexible to your suggestions. Or, they may not be the right customer for you.
Kronos147
Trusted Information Resource
Are you asking if you have to implement requirements across the board or just for the customer?
If you are asking if you have to implement those requirements of one customer and apply it to all others, then, no.
Eric
R
Reg Morrison
Not really, as long as in your quality policy, you state a commitment to satisfy only the large customers
Or, imagine you go to a fast food restaurant and they serve you spoiled food, and you complain, so they tell you: why are you complaining? You represent 0.0000004% of our sales.
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