I think many organizations use quality alerts in many different ways. We use a quality alert for internal communiction and training. When a problem is identified we investigate,and post (and update) the quality alert at the work cells on the production floor. They include the information about the problem and the action(s) that the operators are to take, including recording, data, and notification requirements. Whenever possible, we include digital images to assist the operator. Most corrective actions require the generation of the quality alert as one of the first steps. This has been an outstanding tool for us for quality performance improvement.
Russ