Recently, I saw an article on LinkedIn describing how organizations are looking for those soft skills - empathy, compassion, learning ability, work ethic, etc. The premise is, I believe, that you can train a person for a skill, but you can't train soft skills.
Whether or not I agree with that last statement, my concern is more about how the heck does one communicate those soft skills in a resume? Your 'Skills and Accomplishments' are worded to tell a story per bullet - Action Word + Activity + Result:
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* Analyzed and communicated Client feedback trends resulting in 25% fewer end user complaints and 6% revenue improvement from returning Clients
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Where in that statement above should I discuss my late nights of developing the reports to gain the numbers to analyze or holding leadership's hands as we attempted to solve problems and not point fingers or listening to the Business Analyst on the team as he discussed his decision on putting his mother into a nursing home?
Adding to this conundrum is the increased usage of auto-populating HR programs such as Taleo. They don't have sections for "Soft Skills" and not all include a section where we can attach a copy of resume where we might list them.