In Reply to Parent Post by carmelwish
I'm working at a startup and we don't have any FA report template that would go to customer explaining why product failed. Does anyone have a sample template or what should be included? Thanks.
I think that use of a template or form in such an application probably isn't a good idea, as it indicates that failure is a regular occurrence. In general, a straightforward report or letter stating the problem, how it was (or is to be) corrected, and what's been done to prevent recurrence is all that's necessary.