I was not able to open the quality manual for some reason.
But even if I could, I would feel poorly equipped to do more than note something to the effect of "customer satisfaction is missing" - something really big like that.
I noticed that "Customer Feed Back & Complaints" was positioned by itself on the flowchart. Is that intentional? It should be part of the relationships diagram. Or maybe my Word version is not showing all the shapes - some of the arrow lines seemed incomplete. That feedback is not of much value, I fear.