Return to Vendor processes - Supplier parts which fail incoming inspection

[TNHunter]

CAn anyone share their process used for Return to vendor parts which fail incoming inspection? I am dealing with lots of small parts for cellular handset repair. A lot of parts from China. (aftermarket)

The incoming inspection part is straightforward, even though I wish we would partner more with our suppliers, but that is another story for another time.

Thanks.

 

[Al Rosen]

Notify the supplier and provide a description for the failures. Request authorization to either return the material or scrap it, and receive credit. After receiving the authorization a debit memo is issued. Material is ether returned or scrapped.

 

[Claes Gefvenberg]

CAn anyone share their process used for Return to vendor parts which fail incoming inspection?

What I typically used to do when I dealt with incoming inspection:

• Call the supplier right away in order to avoid manufacturing of more faulty parts and getting them started on replacements.
• Send a fax or telex (yes it's been a while ) with the same info, to confirm what had been agreed over the phone.
• Take care of the internal red tape needed to get the parts and an enclosed report back to the supplier.
• Check the replacement parts when they arrived.
• Call the supplier again, this time hopefully to tell them that the replacement parts were ok.

/Claes

 

[davezeng]

CAn anyone share their process used for Return to vendor parts which fail incoming inspection? I am dealing with lots of small parts for cellular handset repair. A lot of parts from China. (aftermarket)

The incoming inspection part is straightforward, even though I wish we would partner more with our suppliers, but that is another story for another time.

Thanks.

I think that process need to be placed:
1. Prepare the report which including defects and photos.
2. Send back all defects to your suppliers and get the refund.
2. Ask them to investigate the cases. After this ,the CAP also is necessary.
3. Next time, please send your inspector go to the factory's facility to conduct inspection.

 

[BoardGuy]

A lot of parts from China. (aftermarket)

If you are purchasing these parts directly from your Chinese supplier the actual contractual remedies would fall under Chinese law more than likely. Also, as the purchaser, you are the official importer of the product and under US import law you assume liability for the product.

 

[myusoffice]

If you already have an SOP for control of non-conforming material, RTV process should be defined in it. The process is straightforward:

once you identify the non-conformance, take pictures when possible, take as much visual evidence as you can (Including specification if any). Send supplier a QDN (Quality Defect Notification) with the request of RMA.

Once RMA is issued, send those parts back to the supplier. Update your incoming inspection criteria to look for similar issue in the future (when necessary)