Let’s say you have a supplier that you must use (sole-source) and they sent you nonconforming material and they either (A) refuse to acknowledge that the material is nonconforming, although you are 100% sure it is, or they (B) acknowledge that the material is nonconforming but refuse to provide you with an acceptable (or any) corrective action response. IMO this is more likely to happen if the customer is a relatively small entity as compared to the supplier.
How do you feel about threatening to contact, or actually contacting, a supplier’s ISO9001 or AS9100 registrar and reporting the facts of the matter to the registrar as a means of leverage to get the supplier to make things right?
Have you ever done this?
I would appreciate any thoughts, experiences, etc.
How do you feel about threatening to contact, or actually contacting, a supplier’s ISO9001 or AS9100 registrar and reporting the facts of the matter to the registrar as a means of leverage to get the supplier to make things right?
Have you ever done this?
I would appreciate any thoughts, experiences, etc.