Slide 17 of 262
ISO 9000 is about responsibility (which is accountability). Historically, quality was in the hands of the individual artesian. As industrialization occurred, especially when the theory of Interchangeable Parts was acted upon (result = assembly lines), quality came to be perceived to be a function of designers - eventually, by the 1960ís, management had assumed the role as the definer of, and the responsibility for, quality.
Quality is now perceived to be what the customer expects - However, the responsibility for quality is again realized to be in the hands of the individual artesian.