Folks, if you do not have a ‘dedicated company knowledgebase’ - a person - who understands the standard on a sentence by sentence basis, you are in for problems. Being able and ready to explain how everything fits together, not to mention understanding the requirements as they relate to your company, business style and product(s), is extremely important.
Sooner or later there is going to be an interpretation issue with an auditor. If you are not prepared with knowledge, you have already lost.
Critical Success Factors
Dedicated ‘Company Knowledgebase’
(Coordinator and/or Management Representative)
Pre-assessment (document and interview)
Involved, supportive top management
Focus on business rather than functional areas
Prioritize processes based on customer needs, anticipated benefits, and potential for success