What are your requirements as a registrar above and beyond ISO9001?
Request hard copy of their ‘Contract Requirements’
Ask if there are any requirements not on their ‘Contract Requirements’ listing.
Are the registrar’s auditors direct hire full-time employees or are they contract?
Will your company have the same Lead Auditor every audit (a Project Lead Auditor)? - NOTE: Most registrars ‘appoint’ a specific person as a project manager (project lead auditor or what ever the registrar calls it). Ask about how the registrar you are interviewing structures their projects.
Will the registrar send the Project Lead Auditor on each audit or will a substitute be assigned for surveillance audits?
Will only the Lead Auditor have experience in the industry or will every member of the audit team?