Slide 177 of 262
Why the Stress on Documentation?
The majority of failures in both QS and ISO 9000 registration efforts has been, and continues to be, 4.2 Documentation Requirements (QS element 4.5).
This issue is almost always evident from my first visit and I believe we all know this is typically a deep problem.
Discontinuity is often discovered in the documentation. Even Quality Manuals are shown to have invalid links.
Auditors will focus on the continuity and flow of documentation. Inconsistencies can keep the facility from passing the registration audit.
The. Deming PDCA Cycle
8-D Problem Solving
Error Proofing (Poka Yoke)
Lead Time Reduction
Process Capability - Cp vs. Cpk
Process Loop Animation
Taguchi Loss Function
Fishbone / Cause and Effects Animation