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Typical Audit Questions to Expect
What is QS-9000 / ISO 9001?
What is the quality policy?
What does the quality policy mean to you?
What documentation do you follow? Where is it?
How do you know you are using the most recent documentation?
Who is the Management Representative?
How do you know what to do? Tell me about your job and your duties.
Do you ever have problems come up? How do you handle them?
When you find nonconforming product, what do you do?
What are your quality responsibilities?
What are controlled documents?
If your documentation says you should do something a specific way and someone else tells you to do it differently, what do you do?
What do you do if your machine jams?
If you do not know the answer to any of these questions, talk to your supervisor SOON! DO NOT WAIT!
The. Deming PDCA Cycle
8-D Problem Solving
Error Proofing (Poka Yoke)
Lead Time Reduction
Process Capability - Cp vs. Cpk
Process Loop Animation
Taguchi Loss Function
Fishbone / Cause and Effects Animation