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5.5.3 Internal Communication

Communications channels are represented in procedures. Management reviews, for example, are communication conduits. Staff meetings are conduits. Shift meetings are conduits. Forms, as they flow through a system, are conduits. E-mails are another example. This is not just about talking to each other.

This should be only an issue of being ready to discuss the issue and to be ready with specific examples. Ask yourself: “How do we communicate?”

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