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Rev: Pre-C
Rendered: Friday,
February 13, 2004
Elsmar.com -- The Cove!
Slide 13
Quality
Management System Implementation
Malcolm Baldrige National Quality
Award Criteria Circa 4/2001
•1. Leadership
°Organizational Leadership
°Public Responsibility and Citizenship
•2. Strategic Planning
°Strategy Development
°Strategy Deployment
•3. Customer and Market Focus
°Customer and Market Knowledge
°Customer Relationships and Satisfaction
•4. Information and Analysis
°Measurement and Analysis of Organizational Performance
°Information Management
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•5. Human Resource
Development and Management
°Work Systems
°Employee Education, Training and Development
°Employee Well-Being and Satisfaction
•6. Process Management
°Product and Service Processes
°Business Processes
°Support Processes
•7. Business Results
°Customer Focused Results
°Financial and Market Results
°Human Resources Results
°Organizational Effectiveness Results