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Slide  14
Quality Management System Implementation
ISO 9000
•The Ultimate Goals of ISO 9001 are:
•1. To Provide Consistent Processes
(Documented Systems Provide For Consistency)
° With Defined RESPONSIBILITIES
•2. Customer Satisfaction
•3. Continuous Improvement
•
•Periodic Audits Ensure Systems Are Working
ISO 9000 is a European Origin STANDARD
ISO = Greek isos (equal)
ISO does NOT stand for International Organization for Standardization
ISO 9001 is a Standard.
It is intended to provide for ‘common’ quality systems across borders. It is derived from many quality related documents dating back to the 1950’s from many countries, including documents from the United States.
The goal of common quality systems is consistent, controlled processes. It does this by requiring certain documentation telling how things are done and who is responsible for what.