ISO 9000 is about responsibility (which is
accountability). Historically, quality
was in the hands of the individual artesian. As
industrialization occurred, especially when the theory of Interchangeable Parts was acted upon
(result = assembly lines), quality came to
be perceived to be a function of designers
- eventually, by the 1960’s, management had
assumed the role as the definer of, and the
responsibility for, quality.
Quality is now perceived to be what the customer
expects - However, the responsibility for
quality is again realized to be in the
hands of the individual artesian.