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Slide  38
Quality Management System Implementation
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Extending Outside the Organization
Sub-System
Process (or Sub-Sub-System) Within a System
System
Your Product(s)
This is another way of looking at the extended system with a focus on the details of your company and it’s internal systems and processes. You will soon see that this is approaching the ISO 9001:2000 ‘model’.

As is evident on the right side of the system, your end users are the product recipients. When defining what your products are, you should be looking here.