Elsmar.com
© 2004 The Elsmar Cove
Rev:  Pre-C
Rendered: Friday, February 13, 2004
Elsmar.com  --  The Cove!
Slide  64
Quality Management System Implementation
ISO 9000 Distilled - 5.2
•5.2 Customer Focus
°Satisfy your customers.
°Identify customer requirements.
•Expect your organization to identify customer requirements.
°Meet your customers' requirements.
•Expect your organization to meet customer requirements.
°Enhance customer satisfaction.
•Expect your organization to enhance customer satisfaction.
This is meant to give you a basic idea of the intention / requirements. A detailed discussion is presented in Clause_Interp_and_Upgrading.doc.