•7.2.3 Customer
Communication
°Communicate with your customers.
°Develop a process to control communications with
customers.
°Implement your customer communications process.
•7.3 Design and Development
°Control product development
•
•7.3.1
Design and Development Planning
°Have a Design System (Planning).
°Define your product design and development stages.
°Clarify design and development responsibilities and
authorities.
°Manage interactions between design and development
groups.
°Update your design and development plans as changes
occur.