Elsmar.com
© 2004 The Elsmar Cove
Rev:  Pre-C
Rendered: Friday, February 13, 2004
Elsmar.com  --  The Cove!
Slide  89
Quality Management System Implementation
ISO 9000 Distilled - 8.2
•8.2 Monitoring and Measurement
°Monitor and  measure quality.
•
•8.2.1 Customer Satisfaction
°Monitor and measure customer satisfaction.
•Identify ways to monitor and measure customer satisfaction.
•Monitor and measure customer satisfaction.
•Use customer satisfaction information.
This is meant to give you a basic idea of the intention / requirements. A detailed discussion is presented in Clause_Interp_and_Upgrading.doc.